Highlights

  • Powerful communication and customer facing skills. Strong communication experiences with customers and good collaboration skills with colleagues.
  • Great passion on learning Computer science, got many IT certificates after graduated. I have shown the great talent for computer science.
  • More than 10 years’ work experience with Linux, experienced with Linux configuration, troubleshooting, performance tuning.
  • Strong linux security background, familiar with linux kernel security components, such as audit, SeLinux.
  • Familiar with Cloud Computing, including Iaas/Paas, especailly for Openstack solutions.
  • Enterprise Storage administration, deeply understanding SAN / NAS storage, familiar with Data Protection and performance optimization.
  • Be good at implementing IPv4 or IPv6 scalable networks, master OSI model, TCP/IP protocols, ip routing & switch.
  • 10 years of experience as a public servant in Chinese government to maintain systems running nonstop and keep systems secure.
  • Bachelor’s degree in Literature, majoring in English. Fluent communication in English, more powerful on writing & reading.

Experiences

Lead System Engineer

Dec., 2018 till now
Freewheel, Beijing
  • Leading on new projects such as security enhancements
  • Routing daily work in automatically manner
  • Support production and corporate infrastructure with data centers and offices in US, EU and CN
  • Adopt and Manage Iaas Hybrid Cloud Solutions, such as private cloud based on OpenStack and public cloud, such as AWS
  • Lead transformantion from IaaS to SaaS, Engage with Developpers on Kubernetes Adoption including AWS EKS
  • Enterprise storage administration, NetApp NAS and HP 3Par daily administration and monitor
  • Advise and implement production & corporate infrastructure needs
  • Perform on-call support (rotation) and scheduled weekend maintenance work
  • Performance issue troubleshooting and tuning

Senior Technical Account Manager

Apr., 2018 - Dec., 2018
Red Hat GCS, Beijing
  • Deeply invovling with Customers production environment, help on architecture review with customers.
  • Help to build TAM team and interview with new candidates, provide guide for newbies.
  • Engage with Sales team, let them know TAM service benefits.
  • Advocate customer open source solutions.

Customer Operation Engineer

Dec., 2017 - Mar., 2018
Mesosphere, Beijing
  • Provide support for customer on DC/OS problems in both cloud based and on premise infrastructure environments.
  • Do research, identify, reproduce and document bugs in the product.
  • Work directly with Field Operations (Sales, Solution Architect) to process, defect and feature requests encountered during adoption and retention efforts.

Lead System Engineer

Nov., 2015 - Dec., 2017
Freewheel, Beijing
  • Support production and corporate infrastructure with data centers and offices in US, EU and China
  • Provide suggestions on Infrastruture Solution Design, Hands-on POC and implementation
  • Enterprise storage administration, NetApp NAS and HP 3Par daily administration and monitor
  • Automatically operation via Ansible
  • Advise and implement production & corporate infrastructure needs
  • Administer more than 2000 Linux servers, including OpenStack, KVM hypervisors
  • Virtualization migration, migrating existing Xen VM to KVM, OpenStack
  • Perform root cause analysis on hardware, software, network and operating system issues
  • Perform basic hardware troubleshooting/repairs/replacement
  • Perform on-call support (rotation) and scheduled weekend maintenance work

Senior Technical Account Manager

Jul., 2014 - Nov., 2015
Red Hat CEE, Beijing
  • awarded as APAC Associate of Quater (FY15 Q3)
  • awarded as Top GSS (FY16 Q1)
  • Enlarge GCG TAM business with sales team. The number of TAM customers in GCG has been increased from 4 to 12.
  • Help to build TAM team and interview with new candidates, provide guide for newbies.
  • Engage with Sales team, let them know TAM service benefits
  • Manage customers as a TAM.

Technical Account Manager

Aug., 2013 - Jun., 2014
Red Hat CEE, Beijing
  • Designated senior technical resource to customers, deeply understanding customers’ unique technical environment, collaborating with customers’ IT organization on strategic planning.
  • Build good relationship with customers through regular meeting and on-site visits. During these events, sharing knowledge, introducing best practice, and providing Red Hat roadmap to customers.
  • Proactive support customers. Try to identify and address potential risks before they occur. When the issue arise, owning the issue and engaging best resources to help resolve it as soon as possible.
  • Work with customers to plan the best solutions that meets the business requests. Provide architectural reviews for existed solutions.
  • Working with sales team to build customer plan

Technical Support Engineer

Aug., 2013 - Jun., 2014
Red Hat GSS, Beijing
  • To communicate with customers mainly in China mainland and Taiwan, provide professional technical support for them. Answer telephone hotline and web based inquiries about Red Hat Enterprise Linux.
  • Troubleshooting for customers’ problems, isolate and narrow down problems by deeply analysis of all log and system workload statistics.
  • Collaborate with global colleagues to provide technical support for global customers, and cover 7*24 urgent customers’ issues during APAC business hours.
  • Sharing my knowledge. Summarize diagnosis steps and solutions and write it down into Red Hat knowledge base articles. Provide technical training for our interns and newbies.

Trainings

MCSE training course in Speedo Training Center in Chengdu

Sep.,2000 – Feb.,2001

CCNA training course in HaoCheng Training Center in Kunming

Aug.,2010 – Sep.,2010

CCNP training course in HaoCheng Training Center in Kunming

Sep.,2010 – May.,2011

RHCE training course in HaoCheng Training Center in Kunming

Feb.,2011 – Apr.,2011

RHCVA training course in Uplooking Training Center in Shanghai

Jun., 2011

RHCA & RHCSS training course in Yutian Training Center in Wuhan

Jun.,2011 – Oct.,2011

NETAPP ONTAP 9 Cluster Administration and ONTAP Data Protection Administration in New York, USA

Mar., 2017

Managing NAS and Performance on Clustered Data ONTAP in New York, USA

Jul., 2017

Certifications

TEM8 (Test for English Major-Level 8)

Mar., 2000

MCSE (Microsoft Certified Systems Engineer)

Sep., 2001

MCDBA (Microsoft Certified DataBase Administrator)

Sep., 2001

CCNA (Cisco Certified Network Associate)

Spe., 2010

RHCE (RedHat Certified Engineer)

Api., 2011

CCNP (Cisco Certified Network Professional)

May., 2011

RHCVA (RedHat Certified Virtualization Administrator)

Jun., 2011

RHCSS (RedHat Certified Security Specialist)

Sep., 2011

RHCA (RedHat Certified Architect)

Oct., 2011

RHCI (RedHat Certified Instructor)

Jun., 2012

Skills & Proficiency

Linux Administration

Troubleshooting

Linux Performance Tuning

Storage Administration

Cloud Computing

Scripting on Bash

Scripting on Python